Old Core Returns and Surcharges
For a turbocharger or any other item sold on an exchange basis, the old displaced unit is required back as part of the contract of sale. You will be advised at the point of sale and on the invoice if an old unit is required.
New or Reconditioned Exchange Turbochargers
To be acceptable for exchange all old units must conform to the following specifications:
1. Be complete and in "off-engine" condition;
2. Be the same Part Number as the unit supplied;
3. Rotor assemblies must not be broken or seized.
As soon as you have the old unit removed from the engine, this must be placed in a sealed bag and packed carefully in a box and well padded. Ideally you would use the packaging that the new or reconditioned turbo was sent in. Remember a badly packaged turbocharger could become damaged in transit making it unsuitable for exchange and incur you a surcharge. Make sure that the returns note that came with the unit is completed and put in or secured to the box together with our address on the outside. If your sale contract included the collection of the old unit, telephone Turbo Dynamics on tel. +44 (0) 1202 487497 and a member of the team will arrange for a courier to collect the parcel from your address. Once the unit arrives back at Turbo Dynamics it is assessed. If it is acceptable for exchange your account record is updated and the sale completed. If for any reason it is not acceptable, a surcharge will be levied.
A surcharge invoice shall be raised and is payable if an old unit is not returned within 30 days of the exchange unit being supplied and/or if the unit does not meet the above criteria. See current price list for surcharge rates. All customers will receive at least two telephone calls and at least one written reminder before the 30 days expire.
If an old unit is returned after a surcharge invoice is raised, then a credit will be issued but a 15% handling charge will be deducted. If an old unit is deemed not acceptable for any of the reasons above, it will be returned and the relevant surcharge will be applied. For cash sales, the surcharge may be payable at the point of sale.
If a part is missing (like a wastegate actuator in the case of a passenger car turbo) then a proportional surcharge will be levied.