|
Refunds
Always check the goods before you sign for them.
If you are unable to check the goods upon receipt, please note on the
delivery papers "NOT CHECKED", before signing.
You have three working days to advise Turbo Dynamics immediately of
any damage or shortages in delivery of the goods.
Incorrect goods ordered
If for any reason you have ordered the incorrect parts we offer a 14
days (from delivery date) refund or exchange policy, subject to the
goods being returned in unused, perfect condition, with the original
packaging still intact.
Any returns after 14 days are at our discretion and a restocking fee
of 15% may be charged.
After 90 days no returns will be accepted.
Goods no longer required
If you have already paid for the goods or services, we will refund your
money within 30 days of you cancelling the order. The goods must be
returned unused, in perfect condition, with the original packaging still
intact. Your order cannot be cancelled if the goods were made to your
specifications or personalised. Any charges for postage and packaging
relating to the original sale and/or return of the goods will not be
refunded.
Faulty goods
You return the goods and get your money back if the goods:
-
- are faulty
-
- are not of satisfactory quality
-
- do not match how they were described
-
- are different to the ones you ordered.
General
It is the responsibility of the customer to ensure the
goods are correct before fitting.
When returning goods, you are responsible for the repackaging
of the goods and they are in your care until they arrive at our warehouse,
so please obtain proof of posting / delivery.
We regret that postage/packaging/insurance costs are
non refundable, unless goods received are faulty or received in error.
Postage and packing is the customer's responsibility
when returning parts for a refund of surcharge(s).
All other refunds will be given at the discretion of
the Company management.
Products correctly supplied will be subject to a handling
charge of up to a maximum of 20%, dependant on the part. The return
of correctly supplied products is at the cost of the customer.
Refunds for confirmed orders, which are subsequently
cancelled prior to despatch, are subject to a Handling fee of 4%.
|
